Manager Cloud TechOps/NOC

Bangalore, India | Production

JFrog is a fast-growing company, building the next generation of software development
and distribution tools. We are setting up the future of software development and
DevOps tooling Chain.

JFrog is on a mission to enable continuous software updates through Liquid Software,
empowering developers to code high-quality applications that securely flow to end-users
without interruption. JFrog is the creator of Artifactory, the heart of the JFrog Platform - a
hybrid, universal, end-to-end DevOps solution available as open-source, self-hosted
and as a SaaS subscription. More than 5,800 customers, including 75% of the Fortune
100, trust JFrog to manage their software binaries and accelerate their secure software
delivery from code-to-production.

In this role, you will be responsible for team management and coordinating the 24x7x365 Global SAAS NOC group to monitor & support the cloud-based availability and performance of the JFrog products using cutting-edge technologies. You will ensure the Cloud NOC shifts works in an efficient and effective manner, work closely with the team to provide leadership, tech mentoring and training. You will leverage enterprise capability tools and environment automation tools and work on evolving tech ecosystems to drive our business goals. This position mandates working in rotational shifts in a 24x7x365 work environment.

Responsibilities:

  • Support all aspects of Cloud operations on a day-to-day basis and monitoring
    continuous availability, durability, scale, and up-time of multi-cloud SAAS
  • Execute the roadmap to evolve Cloud NOC to TechOps grade group
  • Measure, ensure adherence of operational metrics & SLO’s.
  • Analyze events, perform troubleshooting and incident response, communicate
    with internal stakeholders and track events & problems through to resolution
  • Ensures all technical engineers are effective and fully utilized to provide high resource utilization.
  • Evaluates technical skills of the group and uphold an appropriate level of expertise. Handle PDP of all the assigned engineers.
  • Perform periodic incident trends and MIS reports with apt accuracy, time adherences
  • Build & maintain SOP/Runbooks, tribe knowledge for necessary monitoring, automation
    activities
  • Closely collaborating with Production engineering & DevOps on JFrog Cloud
    enhancements & improvements


Desired Skills and Experience:

  • Minimum 5 years wealth of experience within a 24/7 NOC/SRE operations as a manager or Tech lead or Sr. engineer
  • Working knowledge of public cloud environments (AWS/Azure/GCP) &
    Kubernetes orchestrated containerized workload is a plus
  • Experience on any monitoring & instrumentation tools (Prometheus/Grafana, New
    Relic, Coralogix or equivalent)
  • Hands-on automations (Jenkins, python, shell scripting)
  • Exposure to Incident management tool & handling admin tasks especially PagerDuty

 

Soft Skills:

  • Demonstrated history of successfully leading teams
  • Strong written and verbal communication skills, able to effectively describe and document technical issues
  • Strong intellectual curiosity and drive for continuous improvement; able to take Tech initiative and learn on the fly
  • Experience in working in a mission-critical environments
  • Ability to work independently well under pressure within a technically challenging environment

Apply Here