Sales Customer Care
JFrog is looking for a top talent Customer Care to help manage our customer experience and to promote JFrog brand with customers like Apple, Twitter, LinkedIn, Cisco, Yahoo, UBER, Tesla and many more!
We are looking for a Customer Care Specialist who will be the custodian of the customer SLA and support experience. In this role, you will help promote JFrogs' brand as unbeatable customer experience and work as an integral part of a cross functional team that will include Sales, Customer Success, Customer Support Solution Engineering and others.
*This is a temporary position for 6 months.
- Prime responsibility to ensure Customer Experience SLA’s are met
- Responsibility to provide both reactive and proactive support to JFrogs' customers
- Primary Liaison between Sales, Customer Support, and Product teams
- Provide excellent customer support through multiple channels of communication
- Work within a queue support model
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Desired skills and experience
- Service oriented, Energized and motivated by care!
- Fluent English – Mandatory (read/write/speak)
- Industrial Engineering degree or an equivalent BA degree
- Team player, self-motivated, and extremely detail-oriented with strong organizational skills
- Excellent customer service skills and effective learning skills
- Great verbal and written communication skills
- Time management skills, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism