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Developer Support Engineer

If you want to work with developers in the world’s top software companies, you should join us! Our technology-driven company is looking to add top-notch Developer Support Engineers . We are looking for partners rather than just employees. Besides a wild ride and a lot of learning, we’ll leap your career forward!

Serve as the JFrog technical focal point for the customers. Integrate and collaborate with JFrog’s R&D, QA, Release and Sales  teams. Investigate and analyze complex customer’s CI/CD scenarios and provide innovative solutions for their requirements.

Responsibilities

Troubleshoot developer support cases, including:

  • Develop scripts in Bash, Python, Groovy for debugging and/or automating
  • Setting up JFrog applications and 3rd party products in various development environments
  • JFrog and 3rd Party Product configuration
  • Analyzing log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproducing customer scenarios and filing relevant bugs/features
  • Working in shifts (independently or in a team) – morning and evening shifts
  • Maintaining a knowledge base of known issues and solutions

Desired Skills and Experience

  • Experience in Linux - Mandatory
  • Strong Technical Software-related Debugging skills - Mandatory
  • Intermediate Understanding of Java or other compiled language - Mandatory
  • High Energy and a Positive Attitude Towards Learning/Teaching - Mandatory
  • Experience in customer support position - Advantage
  • Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
  • Networking experience - Advantage
  • Experience with reverse proxy (nginx/httpd) - Advantage
  • Experience in DevOps industry - Advantage

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