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Support

Knowledge Base Content Manager

JFrog is looking for a qualified Knowledge Base Content Manager to join our Support team.

We are looking for partners rather than just employees. Besides a wild ride and a lot of learning, we’ll leap your career forward!

You will be responsible for leading content and knowledge base strategy across the Support Department by directing the team on the subjects they should be writing about.

Although you don’t need the technical knowledge depth of a Developer Support Engineer, you need to be tech-savvy and interested in the DevOps world and jargon.

Excited about the purpose of content serving knowledge, you are creative and proactive and should have a bunch of ideas about how to improve our KB infrastructure and architecture.

Extra points if you’ve designed video tutorials.

Responsibilities

  • Manage the JFrog Knowledge Base content end to end:

  • Analyze missing content using tools such as Google Analytics

  • Proactively leverage internal knowledge material needs, thanks to your interaction with Product and R&D teams

  • Collect missing content from teams conveying our customers’ voice: Solution Engineering, Sales, Support etc.

  • Create content and guide identified resources within the team on what to create about

  • Review and publish solutions produced by others, maintaining a unified format and language

  • Maintain the KB content - cleaning up deprecated content, revising outdated one

  • Suggest and direct the creation of other knowledge transfer material such as videocast, blogpost, etc..

Desired skills and Experience

  • 2 years of  experience in a similar position, Content Management or Social Media Manager, preferably in a software company

  • Be creative: bring ideas on how to optimize our knowledge base content (adding videocasts etc)

  • Native technical written English level

  • Be data driven

  • Use of analytics and SalesForce CRM

Fill The Form To Apply

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