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Sales

Director of Sales

As a Director of JFrog’s Account Management team, you will be responsible for the overall satisfaction, retention and revenue growth of a large book of our customer business. You will also be accountable for the leadership and mentoring of a team of Account Executives, establishing organizational goals, objectives, and monitoring performance to the plan.

We are seeking a proven, high-performing Sales leader who is passionate about helping customers realize and maximize the value of their SW subscription.

Responsibilities

  • Directs the account executive team to build and expand relationships with existing clients
  • Develops strategy for the retention and growth of the existing client base while ensuring that the account executive team delivers quality service
  • May be individually responsible for managing key accounts
  • Drive the enhancement of current processes and introduce new approaches that will contribute to both the company's and client’s success
  • Collaborate with internal teams to provide on time deliverables and solutions
  • Drive Account Management outcomes:
    • Sales planning and forecast
    • Measure team performance against quota
    • Increase renewal rates and reduce churn
    • Expand our revenue in accounts through cross-sell and up-sell
    • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
    • Drive new business growth through greater advocacy and reference-ability
    • Define segmentation of customer base and varying strategies
    • Identify opportunities for continuous improvement
    • Learn from best practices in industry
  • Lead World-class Account Executive Team
    • Attract high potential individual contributors into team
    • Create rapid onboarding process for new team members
    • Foster collaboration within team and across customer lifecycle
    • Encourage continuous learning within team

Desired Skills and Experience

  • 5 to 10 years of experience in Enterprise software account management at least 3 of which are in a leadership role
  • Strong empathy for customers AND passion for revenue and growth
  • Experience working for a SaaS company ideally in the DevOps space in a customer-facing capacity
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills
  • Relevant Bachelor’s degree; preference for computer science or related degrees

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