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High Touch Solutions Program Manager/Enterprise Solution Lead

Manage end-to-end projects [specifications to definition to accompanying deployment of solutions (documenting process and training team members)]; work with IS teams (Salesforce and BI): assist IS teams to translate technical solutions; work on the specifications and definition; assist with deployment; perform QA; provide   data analysis; create projects that require empirical focus; manage timelines with the teams; provide enterprise level customer support working directly with Devs and DevOps Pros to ensure success with JFrog platform; mentor team of support engineers; troubleshoot developer support cases; develop scripts in Bash, Python, Groovy, Ruby, and Linux; implement database solutions [SQL Plus, Toad, Informatica, Oracle ERP Applications (Oracle 11 i)]; perform Data Warehouse design/dimensional modeling (Informatica, Unix scripting); architect/develop databases, data warehouses and reporting solutions; set up reverse proxy (Apache HTTPD) architecture for application server; develop scripts (Bash, Perl, Groovy); resolve debugging issues for latency and network connectivity (Wireshark, Tcpdump); diagnose issues (IGMP, RTSP) in a multicast environment; troubleshoot MySql, Oracle SQL databases; debug Shell and Perl scripts; set up JFrog and 3rd party products in various environments; work on product configuration; analyze log files, thread dumps, HTTP traffic, JVM, and OS parameters; provide 24/7 technical support for JFrog’s customers; and maintain a knowledgebase of known issues and solutions.

Job Requirements:

Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, or Computer Information Systems plus 1 year experience. Experience to include implementing database solutions [SQL Plus, Toad, Informatica, Oracle ERP Applications (Oracle 11 i)]; performing Data Warehouse design/dimensional modeling (Informatica, Unix scripting); and architecting and developing databases, data warehouses and reporting solutions.

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