Support

Enterprise Solutions Lead

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

Act as support technical lead; mentor team of support engineers; provide enterprise-level customer support; work with customer teams to ensure success with JFrog’s software products; work with requirements gathering/implementation planning; provide Product UAT/Production support; work with Java, Struts, Spring, Hibernate, Web services (SOAP based, REST, AJAX, ESB, Maven, ANT);  use Mosaic Web service Authentication, Apache Chain Of Commands, Dozzer; work with Servlets (JS, JDBC, HTML, Log4j, Junit, GOF design patterns); troubleshoot developer support cases; develop scripts in Bash, Python, Groovy; provide Linux application server troubleshooting; engage in reverse proxy (Apache HTTPD, Nginx) configuration, Load Balancer, High-availability architecture; debug issues for latency/network connectivity (Wireshark, tcpdump); troubleshoot DB issues (MySQL, Oracle, Postgres, Mongo, Couch, RabbitMQ),  authentication technologies (OAuth, SAML, LDAP); set up JFrog and 3rd-party products in various environments; work on product configuration; analyze log files, thread dumps, HTTP traffic, JVM, OS parameters; read stack traces/navigate Java code; diagnose issues in CI (Continuous Integration) pipeline from VCS to CDN; provide 24/7 technical support for JFrog’s customers; maintain a knowledge base of known issues/solutions; work closely with Support, R&D, and Product to resolve complex customer issues; assist customers in expanding architecture/deployments in regards to JFrog’s products; study/use customers’ roadmaps to ensure growth aligns to JFrog’s customer’s needs; provide technical assistance within team; review/analyze existing support tickets to ensure technical excellence and quality is adhered to; align with Sales team to understand/address major customers’ issues to ensure their renewals; create knowledge base articles/videos for complex topics to deflect customers’ issues.

Job Requirements:  

Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, or Software Engineering plus 5 years progressive experience. Experience to include requirements gathering/implementation planning, providing Product UAT/Production support; working with Java, Struts, Spring, Hibernate, Web services (SOAP based, REST, AJAX, ESB, Maven, ANT); Mosaic Web service Authentication, Apache Chain Of Commands, Dozzer; and Servlets (JS, JDBC, HTML, Log4j, Junit, GOF design patterns).

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