Customer Reference Manager

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are looking for a manager of customer references to join our marketing team with a keen eye for business relationships and the give-and-take between companies.

As a JFrog customer guru, you will be responsible for delivering exceptional stories for use in the public sphere, events, financial documents and more.

As a Customer Reference Manager at JFrog you will...

  • Recruit and manage high-touch reference relationships for strategic customers
  • Create and maintain in-depth customer profiles and contacts
  • Develop and maintain a successful reference program to scale
  • Manage reference request fulfillment and track reference activity and outcomes
  • Drive opportunities for promotion and broad-based leverage of customer success assets
  • Develop strategies for integrated customer reference engagement plans that showcase customer success via a variety of deliverables including: logo usage, written, video and peer-to-peer customer stories, quotes, business and technical case studies and slideware
  • Increase program adoption and visibility
  • Produce monthly/quarterly reporting and regular communications to stakeholders
  • Report outcome metrics for strategic customer engagement, and
  • Foster and promote long-term, mutually beneficial customer relationships
  • Have the ability to understand and articulate the value of the program to a variety of internal and external stakeholder audiences

To be a Customer Reference Manager at JFrog you need...

  • 3+ years of (ideally software) customer or reference marketing, consulting, strategy or similar field
  • Experience with a Development or DevOps product or audience a plus
  • Track record of successful interaction with customers, sales organizations, partners, and various internal organizations
  • Track record of building and growing reference programs
  • Ability to interface with and drive direction of programs across global sales and marketing teams
  • Superb presentation and reporting skills
  • Excellent people and time management skills to interact with staff, colleagues and cross- functional teams, and third parties
  • Willing to travel 10%


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