Sales Customer Care
At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?
JFrog is looking for top talent Customer Care to help manage our customer experience and maintain strategic long-term relationships with customers like Apple, Twitter, LinkedIn, Cisco, Yahoo, UBER, Tesla and many more!
As a Sales Customer Care in JFrog you will...
- Prime responsibility to ensure Customer Experience SLAs are met
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Responsibility to provide both reactive and proactive support to JFrogs' customers
- Primary Liaison between Sales, Customer Support and Product teams
- Work within a queue support model
To be a Sales Customer Care in JFrog you need...
- Service oriented, Energized and motivated by care!
- Team player, self-motivated, and extremely detail-oriented with strong organizational skills
- Great verbal and written communication skills
- Time management skills, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism