Sales

Training Coordinator (Temporary 6 Months)

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.”

To complement our rapid growth, the Customer Care team is looking for a Training Coordinator to help manage the operations within our fast growing organization. In this role you will use your organizational skills to manage the many activities involved with running a training operation such as training class scheduling, registration, guest logistics, training environment setup, tools and communications.

We are looking for an extremely organized, self-managed individual, who can work well with various teams to help delight our customers and grow our business.

As a Training Coordinator in JFrog you will...

  • Own logistics and administration of Virtual and In-person Training to ensure successful delivery of classes and other training related activities
  • Manage the training class registration process and pipeline through communications between customers, sales and trainers, including updating of registration data
  • Check prerequisites and pre-class work is completed and correct and capture attendance
  • Communicate with Training attendees on activities leading up to a class and after
  • Follow-up on all training requests, and questions to ensure accurate and timely communications
  • Update systems of record such as Salesforce
  • Work with Training Leadership and trainers to schedule new classes
  • Perform audits to ensure that training attendance information and other required data is accurately entered
  • Coordinate details of customer site logistics for those customers who will train on site such as training room scheduling and setup/tear-down of equipment and seating before and after class
  • Manage food and coffee set-up during in-person classes.
  • Coordinate class materials and SWAG
  • Coordination of certification activities such as administering exams and grading practical exercises, maintain reporting and data entry
  • Setup of training classes and webinars in Zoom

To be a Training Coordinator in JFrog you need...

  • High attention to detail and ability to keep many simultaneous activities well organized
  • Clear, concise, and confident communicator in written messages and verbally
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Experience with Microsoft Word, Excel and other Office365 applications
  • Expert use of email
  • Worked with a virtual meeting tool such as Zoom or WebEx

 



 

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