Developer Support Engineer

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.
Besides a wild ride and a lot of learning, we’ll leap your career forward!

As a Developer Support Engineer in JFrog you will...

  • Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
  • Set up JFrog applications and 3rd party products in various development environments
  • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproduce customer scenarios and fill relevant bugs/features
  • Maintaining and improving a knowledge base of known issues and solutions
  • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
  • Ability to work in flexible hours and weekends as needed

To be a Developer Support Engineer in JFrog you need…

  • BS or equivalent in Computer Science or Computer Engineering, or similar professional experience.
  • Customer-facing technical support experience with deep technical troubleshooting, 1-2+ years.
  • Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
  • Experience in Linux - Mandatory
  • Strong technical software-related debugging skills - Mandatory
  • Understanding of Java or other compiled language - Mandatory
  • Knowledge of Docker, Kubernetes, and Helm - Advantage
  • Knowledge of cloud computing with AWS, GCP and/or Azure - Advantage
  • Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
  • Experience with networking and reverse proxy (nginx/Apache httpd) - Advantage
  • Experience in DevOps industry - Advantage

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