Developer Support Engineer
At JFrog, we’re reinventing DevOps to help the world’s most significant companies innovate, and we are looking for like-minded people to join us. This is a special place with a unique combination of brilliance, spirit and just all-around great people. As software plays a central role in everyone’s lives, you’ll be part of a critical mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production, a concept we call “liquid software, and it would be fantastic to have brilliant minds join our journey.
We are looking for top-notch Developer Support Engineers to be the technical focal point for JFrog customers.
As a Developer Support Engineer in JFrog, you will:
- Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
- Develop scripts in Bash, Python, and Groovy for debugging and automating
- Set up JFrog applications and 3rd party products in various development environments
- Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintaining and improving a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
- Ability to work flexible hours and weekends as needed
To be a Developer Support Engineer in JFrog, you need the following:
- 3-6 years of relevant experience in technical support
- Understanding of Java or other compiled language
- Experience in customer-facing roles
- Experience in Linux
- Able to manage complex, escalated cases involving multiple architectures across multiple platforms
- Strong technical software-related debugging skills
- Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
- Experience in the DevOps industry
- Should be open to work in EST shift
