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Associate Account Manager, Renewals Specialist

Atlanta, US | Sales

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

As an Associate Account Manager, Renewals Specialist you’ll be at the heart of our customer success strategy, managing renewals, supporting Account Executives, and ensuring smooth day-to-day operations for a targeted book of business. This is a great opportunity to build strong cross-functional relationships, grow your career, and make a direct impact on customer satisfaction and business growth.

As an Associate Account Manager, Renewals Specialist in JFrog you will...

  • Provide direct administrative support for renewals and service to Account Executives to ensure ongoing customer satisfaction.
  • Perform routine account servicing tasks for a targeted book of business, including renewal processing, quote generation, SF updates, tracking invoicing, and addressing Back Office tasks.
  • Own and execute a portfolio of renewal contracts in an assigned territory.
  • Manage the renewal process with customers, including renewal quotes and opportunities, collaborating with Customer Success, Finance, Legal, Deal Desk, and Sales teams to ensure contract accuracy.
  • Ensure all renewals occur on time.
  • Maintain and update Salesforce for the assigned book of business.
  • Communicate with customers or their liaisons to ensure proper processing of designated renewals.
  • Prepare renewal quotations, invoices, and notifications.
  • Act as a bridge between Sales, Finance, and Customer Success.
  • Identify growth opportunities by building strong customer relationships and providing insights that enhance future business outcomes.

To be an Associate Account Manager, Renewals Specialist in JFrog you need...

  • Minimum of 2 years of related experience.
  • Exceptional time management skills, attention to detail, and the ability to prioritize effectively.
  • Proven problem-solving abilities, especially in managing routine account servicing tasks and tight deadlines.
  • Strong proficiency in MS Office (particularly Excel, Word, and PowerPoint).
  • Excellent verbal and written communication skills.

WHAT JFROG CAN OFFER…

  • At JFrog, base salary is only one component of our compensation package.
  • This position has a base salary range between $84,000 to $94,500.  Base salary will be based on your skills, qualifications, experience and location.
  • Additionally, this role may be eligible for discretionary bonuses or commission payments.
  • This position also includes an equity package of restricted stock units (RSU).  In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
  • JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
  • JFrog embraces hybrid work: 3 days in office / 2 days remote.

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.

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