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Technical Success Manager

Sunnyvale, US | Customer Success

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are seeking a talented and experienced Technical Customer Success Manager for the Americas Customer Success team. In this role, you will oversee the activities which include helping our customers adopt our multiple products and being the customer voice for internal teams which will include Support teams globally, Product managers, R&D teams, Sales, and Marketing.

As a Technical Customer Success Manager in JFrog, you will...

  • Drive customer satisfaction and adoption of JFrog products by formulating and executing personalized Success Plans in collaboration with internal teams and external stakeholders.
  • Utilize case management systems and CRMs (e.g., SFDC / JIRA) to monitor customer health, analyze ROI, and proactively identify risks and opportunities for improvement.
  • Establish and maintain effective communication channels across departments to share critical insights and customer feedback, fostering collaboration and strategic alignment.
  • Conduct regular Business Reviews to showcase the customer's ROI, facilitate renewals and expansions, and increase adoption of key platform features and best practices.
  • Engage with senior decision-makers to understand their evolving strategies, serving as the voice of the customer and providing internal feedback for continuous improvement.
  • Act as a technical advisor to customers, guiding them on architecture design and best practices, while also contributing to the development of champions within their organizations.
  • Mentor new team members and participate in initiatives to enhance the customer success framework, driving organizational efficiency and scalability to improve the overall customer experience.

To be a Technical Customer Success Manager in JFrog you need...

  • Deep knowledge and/or expertise in Computer Science or Computer Engineering, complemented by over 4 years of experience as a Customer Success Manager or Technical Account Manager in the enterprise software industry.
  • Strong customer-facing skills, including crisis and priority management, with a proven track record of supporting international enterprise customers.
  • Experience in developer roles with proficiency in Java or another programming language (e.g., Ruby, Python, Groovy, Go) is a plus, accompanied by 2+ years of relevant experience.
  • Familiarity with Dockerized applications and Continuous Integration/Deployment tools is also desired; experience in the DevOps industry would be an asset.
  • Excellent analytical, problem-solving, and customer orientation skills, complemented by effective interpersonal communication for clear and concise information sharing.
  • Experience in supporting products that positively impact business productivity and a solid understanding of Software Architecture design and product development (experience with CI/CD tools is a significant advantage).
  • Willingness to occasionally work weekends and holidays as needed.
  • A strong desire for continuous learning and self-improvement.

WHAT JFROG CAN OFFER…

  • At JFrog, base salary is only one component of our compensation package.
  • This position has a base salary range between $150,000 to $160,000. Base salary will be based on your skills, qualifications, experience, and location.
  • JFrog embraces hybrid work: 3 days in office / 2 days remote.
  • This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
  • JFrog provides employees with comprehensive benefits including medical, dental, vision, retirement, wellness, and much more!

JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.

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